Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 21 May 2025 | 23 May 2025 | W-Th-F | 08:00am - 12:00pm |
|
| 08 Sep 2025 | 10 Sep 2025 | M-T-W | 04:00am - 08:00am |
|
The Personal Assistant and Secretarial Master Class Workshop
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents, all must be done with a high degree of confidentiality and in a socially intelligent way. Confidentiality is one of the most important characteristics for every assistant.
Our workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, acquire and adapt to their new skills, even learn how to become a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.
hours
12
language
English
Summary
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents, all must be done with a high degree of confidentiality and in a socially intelligent way. Confidentiality is one of the most important characteristics for every assistant.
Our workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, acquire and adapt to their new skills, even learn how to become a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.
Target Audience
This course will appeal to a wide range of audiences and is intended for secretaries and Assistants.
Skills Gained
Upon completion of workshop participants will be able to:
- Work with a manager in a better way
- Manage meetings efficiently
- Handle special tasks
- Organize their work better
- Become socially intelligent
- Acquire adaptation skills
Topics Covered
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- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
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- Adapting to Their Style
- Anticipate Their Needs
- Getting Your Responsibilities Defined
- When to Take the Initiative
- Case Study
- Module Two: Review Questions
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- Adapting to Their Style
- Anticipate Their Needs
- Getting Your Responsibilities Defined
- When to Take the Initiative
- Case Study
- Module Two: Review Questions
+
- Calendar Management
- Prepare for Changes and Surprises
- Keeping Others On Track
- Urgent/Important Matrix
- Case Study
- Module Four: Review Questions
+
- Creating An Agenda
- Keeping Minutes
- Keeping the Meeting On Time
- Variations for Large and Small Meetings
- Case Study
- Module Five: Review Questions
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- Email Protocol
- Office Machinery
- Computer and Software Skills
- Communication Skills
- Case Study
- Module Six: Review Questions
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- Phone and Voicemail Etiquette
- Word Processing
- Business Writing
- Internet Research
- Case Study
- Module Seven: Review Questions
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- Filtering Data and Information
- Learn to Say No
- Dealing with Difficult People
- Recognize the Tricks
- Case Study
- Module Eight: Review Questions
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- Your Confidentially Duty
- Be Diplomatic and Discreet
- Keeping Data Secure
- What To Do in Sticky Situations
- Case Study
- Module Ten: Review Questions
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- Project Management
- Trade Shows
- Interacting with Clients
- Social Media Management
- Case Study
- Module Eleven: Review Questions
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- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
minimize course outline
Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 21 May 2025 | 23 May 2025 | W-Th-F | 08:00am - 12:00pm |
|
| 08 Sep 2025 | 10 Sep 2025 | M-T-W | 04:00am - 08:00am |
|