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ITIL®4 Strategist Direct Plan and Improve
disclaimer
“ITIL® and the Swirl logo™ are a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.”
hours
18
language
English
Target Audience
- Individuals continuing their journey in service management
- ITSM Managers and aspiring ITSM Managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge.
prerequisites
ITIL 4 Foundation
Skills Gained
At the end of this course, attendees will have an understanding of the following:
• Understand the Key Concepts of Direct, Plan & Improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices
Certificate and Exam
ITIL® 4 Strategist – Direct Plan Improve (DPI) Certification
Topics Covered
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The requested schedule is currently not available. Leave your contact details to send you schedule updates.