ITIL®4 Specialist Drive Stakeholder Value- Formatech

Project and Processes Management

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hours

language

English

Target Audience

Individuals continuing their journey in service management
ITSM Managers and aspiring ITSM Managers
ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
Existing ITIL qualification holders wishing to develop their knowledge.

prerequisites

ITIL 4 Foundation

Skills Gained

At the end of this course, attendees will have an understanding of the following:

• Understand how customer journeys are designed

• Know how to target markets and stakeholders

• Know how to foster stakeholder relationships

• Know how to shape demand and define service offerings

• Know how to align expectations and agree details of services

• Know how to onboard and offboard customers and users

• Know how to act together to ensure continual value co-creation (service consumption / provisioning)

• Know how to realise and validate service value