ITIL 4 PRACTITIONER MONITORING AND EVENT MANAGEMENT

Summary

This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.

Target Audience

• Individuals continuing their journey in service management
• ITSM Managers and aspiring ITSM Managers
• IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
• Existing ITIL qualification holders wishing to update their knowledge.

prerequisites

• ITIL® Foundation Certificate in IT Service Management
• Training through an Accredited Training Organisation

Skills Gained

At the end of this course, attendees will have an understanding of the following:

• Improve IT service availability
• Proactive or early detection of incidents and problems
• Understand service health
• Boost availability and performance reporting
• Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
• Raise visibility of and manage dependencies that impact service value stream performance
• Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model

Certificate and Exam

ITIL 4 Practitioner: Monitoring and Event Management