Starting date | Ending date | days | Time | |
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24 Sep 2024 | 26 Sep 2024 | T-Th | 11:00am - 02:00pm |
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This module covers general information and the processes and activities of the incident management practice and their roles in the service value chain.
The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.
disclaimer
“ITIL® and the Swirl logo™ are a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.”
hours
6
language
English
Summary
This module covers general information and the processes and activities of the incident management practice and their roles in the service value chain.
The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.
Target Audience
prerequisites
Skills Gained
At the end of this course, attendees will have an understanding of the following:
Measure, assess and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.
Certificate and Exam
ITIL 4 Practitioner: Incident Management
minimize course outline
Starting date | Ending date | days | Time | |
---|---|---|---|---|
24 Sep 2024 | 26 Sep 2024 | T-Th | 11:00am - 02:00pm |
|