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ISO/IEC 20000 Foundation
hours
12
language
English
Target Audience
· Members of an Information Technology Service team
· IT Professionals wanting to gain a comprehensive knowledge of the main processes of an SMS
· Staff involved in the implementation of the ISO 20000 standard
· Auditors
prerequisites
None
Skills Gained
· To understand the implementation of an SMS in accordance with ISO 20000
· To understand the relationship between the SMS, including the management processes and compliance with the other requirements
· To know the interrelationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL
· To know the concepts, approaches, standards, methods and techniques allowing to effectively manage an SMS
Topics Covered
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• Introduction to the ISO 20000 family of standards
• Introduction to management systems and the process approach
• Fundamental principles in Service Management
• General requirements presentation of ISO/IEC 20000-1 clauses
• Implementation phases of the ISO/IEC 20000 framework
• Continual improvement of IT management
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• Planning and implementing change management
• Supplier management
• Relationship management
• Problem management
• Release management
• Certified ISO/IEC 20000 Foundation exam
minimize course outline
The requested schedule is currently not available. Leave your contact details to send you schedule updates.