Wouldn’t the world be a great place if dealing with people was easier? We all know that is a fantasy land. So what is the best way to handle difficult people? Through our workshop your participants will learn how to build rapport and recognizing certain communication skills, self-control, body language and to deal with different types of people

hours

6

language

English

Summary

Wouldn’t the world be a great place if dealing with people was easier? We all know that is a fantasy land. So what is the best way to handle difficult people? Through our workshop your participants will learn how to build rapport and recognizing certain communication skills, self-control, body language and to deal with different types of people

Target Audience

This course will appeal to a wide range of audiences and is intended for anyone dealing with difficult people.

Skills Gained

Upon completion of workshop participants will be able to:

  • Use the Right Attitude
  • Deal with different Types of People
  • Handle different situations
  • Solve People Complaints and Regain Trust

Topics Covered

  • Be Grateful
  • Keep Your Body Healthy
  • Focus on Positive Thoughts
  • Invoke Inner Peace
  • They Want to Vent
  • They Have Truly Had a Bad Experience and Want Resolution
  • They Are Generally Unhappy
  • Understanding Yourself
  • The Johari Window Model
  • Know Your Style
  • Know Other People’s Styles
  • Deal with Different Difficult Styles
  • Self-Regulation
  • Self-Control
  • Trustworthiness
  • Conscientiousness
  • What is Transactional Analysis?
  • Parent
  • Adult
  • Child
  • How to be Assertive
  • Listen to the Complaints
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Who are Angry
  • Who are Rude
  • Who are Talkative
  • Who are Simple
  • Who are Pretentious
  • Who are Hesitant
  • Who are in a Hurry
  • Who are Complaining
  • minimize course outline