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Crucial Conversations
Conversations come in many forms, from friendly to professional, from low-risk to high-stakes, and from relaxed to tense. Every day we engage in numerous conversations, each which play important roles in shaping our expectations, relationships, and outcomes.
The Crucial Conversations workshop will help participants in Navigating conversations effectively using social intelligence, courage, self-control, and even humility.
hours
6
language
English
Summary
Conversations come in many forms, from friendly to professional, from low-risk to high-stakes, and from relaxed to tense. Every day we engage in numerous conversations, each which play important roles in shaping our expectations, relationships, and outcomes.
The Crucial Conversations workshop will help participants in Navigating conversations effectively using social intelligence, courage, self-control, and even humility.
Target Audience
This course will appeal to a wide range of audiences.
Skills Gained
Upon completion of workshop, participants will be able to:
- Respond to heated discussions in an effective way
- Avoid handling crucial conversations poorly
- Understand the different reasons and factors of poor conversations
- Learn how to make a conversation safe
Topics Covered
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- Opinions Vary
- Stakes are High
- Emotions are Strong
- Ways to Handle Crucial Conversations
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- Threats and Name Calling
- Silent Fuming
- Speak Openly and Honestly
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- Situations Where it Can All Go Wrong
- Reasons for Poor Conversations
- Fight, Flight, and Freeze
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- The Importance of Free Flow
- Organizational Improvement
- Stronger Relationships
- Revitalized Community
- Improving Health
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- How Dialogues Work
- Shared Pool
- Loopholes and Mistakes
- Frequency of Involvement
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- Start with the Heart
- Learn to Look
- Make it Safe
- Master My Stories
- State My Path
- Explore Others’ Paths
- Move to Action
- Putting it All Together
minimize course outline
The requested schedule is currently not available. Leave your contact details to send you schedule updates.