The requested schedule is currently not available. Leave your contact details to send you schedule updates.
Conflict Management
Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to businesses and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.
hours
12
language
English
Summary
Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to businesses and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.
Target Audience
This workshop will appeal to a wide range of audiences and is intended for anyone.
Skills Gained
Upon completion of workshop participants will be able to:
- Catch disagreement before it escalates into dysfunctional conflict
- Understand and apply the 9 different approaches to managing conflict
- Replace habitual styles of handling differences with a strategic approach
- Honor the legitimate interests of others
- Creatively integrate diverse views so they are responsive to mutual concerns
- Utilize disagreements as opportunities for learning
Topics Covered
+
- What is Conflict
- Advantages of Conflict
- Sources of Conflict
+
Understanding Conflict Management
- 9 Strategic approaches to Managing Conflict and Disagreement
-
Dominate
-
Smooth
-
Maintain
-
Bargain
-
Co-exist
-
Decide by Rule
-
Collaborate
-
Release
Yield
+
- Explore
-
Identify critical issues
-
Define sources of conflict
-
Identify Stakeholders
-
Self-Assessment
-
Case Study: the Trusted employee
Plan
-
Gain Support
-
Selecting the right approach
-
Minimize pitfalls
-
Understanding your BATNA (Best Alternative to a negotiated agreement)
-
Negotiation Strategies
-
Case Study: Personal Business at Work
Prepare:
-
Act
-
Problem Solve
-
Decide on Action
-
Experiential Activity: The Bickersons
Implement
-
Stay Involved
-
Evaluate Outcomes
-
-
-
Technical
-
Economical
-
Social-Psychological
-
Legal-Ethical
-
Political
Case Study: Serving the Customer
-
-
minimize course outline
The requested schedule is currently not available. Leave your contact details to send you schedule updates.